Kapture Frontline for Field Engineers
Empower field engineers to provide exceptional customer experiences by equipping them with Kapture CX Frontline. Elevate first-visit resolution by providing crucial information such as comprehensive ticket and product details, complete customer profiles, spare parts visibility, and more. Tailored for field engineers, Kapture CX Frontline boasts an intuitive interface for seamless navigation and delivers real-time notifications to ensure field agents stay informed and agile.
Win Customer Over with Features Like:
SLA for field technicians
Sell AMC on-the-go
On-field manual download for the guidance towards next steps
One-tap attendance management
Geo-fencing visibility
Real-time image update
Technician route optimizer
Auto Happy/Sad code generator